To contact our customer support service, we recommend using email as it allows us to provide more accurate and detailed responses.
Phone support is available at +39 3281426662, Monday to Friday from 9:30 AM to 12:00 PM and from 2:00 PM to 6:30 PM, and on Saturday from 10:00 AM to 12:00 PM. This number is also active on WhatsApp.
Please note that orders cannot be placed by phone. Orders must be submitted via email or by registering directly on our website.
Our support hours allow us to manage and process orders efficiently. Every order we receive is handled immediately, ensuring shipment within 24 hours, if available.
To check the status of your order, always use the control panel on your account, sending a message directly from the relevant order. If you prefer to email us, please remember to include the order number and the model codes.
For information about the availability of a model or the release date, please send us an email with the product code. By phone, we can only provide general information or rumors about new releases.
Our website provides real-time stock availability. If an item is out of stock or understocked, please contact us via email to inquire about reservation or reordering possibilities.
For spare parts requests, always send an email with photos of the damaged or missing parts, the product code, and the purchase order reference. Only after receiving this information will we forward the case to the manufacturer.
If you receive damaged goods, please note that we will only be responsible for transport damages if the shipment was insured and signed with "reserve of inspection". You must immediately send a written communication describing the condition of the packaging and content in detail to open the insurance claim.
To contact us, click the CONTACT US button at the top of the screen.
Thank you for your cooperation.